SHIPPING AND RETURNS

All purchases from the MOLANGELA online store are subject to the delivery costs which will be quoted at checkout. All shipping costs are to be covered by the customer in the final sale. You will receive a confirmation email with a tracking number once your order has been shipped. 

REFUND POLICY

All sales final, no returns possible. Exchanges may be given in exceptional circumstances, for example due to product fault.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at MOLANGELAOFFICIAL@GMAIL.COM within 3 days of delivery date with your order number and specify details of the complaint. We will then confirm whether the item is applicable for exchange, an confirmation of exchange will be sent if applicable. Please ship the item of exchange in its original packaging within 7 days once you received the email of confirmation.

SHIPPING 

We aim to ship all of our orders within 7 days of purchasing. Orders will be shipped with tracked courier service. We will share your tracking number once this is booked. 

We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances.

Once the parcel has left the sender country, we are not liable for any loss or redirection of the parcel and will not issue refunds for missing or delayed parcels. 

 

To return your product for exchange, you should mail your product to the address we provide in the email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do not deliver to PO Box addresses.

TAXES AND DUTIES

The prices of products are expressed in Pounds inclusive of taxes but excluding customs duties. You will be responsible on any applicable custom duties and we are not able to estimate any possible duty that might occur.